Delivery Cost for Regular Items (under 20kg) to Ireland & Northern Ireland
• Republic of Ireland - €9.99
• Northern Ireland - €14.99
Delivery Cost for large items (over 20kg) anywhere in the Republic of Ireland
• Republic of Ireland - €49
• Northern Ireland - €99.99
Our deliveries are undertaken by either our own delivery team, An Post or Fastway Couriers, Our deliveries take place between Monday and Friday 9 am - 5 pm (excluding Bank Holidays).
At Castle Davitt Furniture we are pleased to offer both Home Delivery and In-Store collection services. Please view the information below and get in touch with us if you have any queries at all.
What happens after my order is placed?
For Non-Bulky items (under 20kg), your order is normally processed the next working day and you should have your order within 2 to 7 working days. We will provide you with a tracking number once your order has been dispatched. It will be delivered by either Fastway or An Post. We will contact you immediately if there are any issues with stock availability.
For Bulky items (over 20kg) You will receive an order confirmation via email after placing your order. If the product is in stock and available for delivery it will be delivered within 2 to 28 working days, depending on location. We will contact you, by email, to let you know when to expect your order when the delivery date has been confirmed. The evening before delivery you will receive a text message with the estimated time of delivery. Also, approximately 30 mins before we arrive at your door, we will also ring you. just to let you know that we are close by.
For items that are on special order and have an estimated shipping time, we will contact you when your items arrive at our warehouse to arrange delivery.
If you have any other comments or special requests, please email info@castledavitt.ie and we will do our best to accommodate you.
What happens on the delivery date?
Large Bulky Items: When our courier arrives with your item, they will proceed to deliver it to the room of your choice. As part of our delivery service, we take away all unwanted packaging for recycling if requested. If any of our staff agree to place items inside your premises, please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. Please make sure that the area you want the furniture placed has easy access to and the surrounding area is cleared.
A re-stocking charge of 20% of the item’s value will apply where there is not adequate space in your home for the items you ordered. The item will be returned to us and a credit note will then be issued for the outstanding value.
Can delivery be cancelled or rescheduled?
For large bulky items such as Sofas, Chest of Drawer etc. Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before the scheduled delivery.
You must advise us of any cancellation at least 2 working days prior to the scheduled delivery date. A cancellation outside this time period will lead to a re-delivery charge which must be paid before your re-scheduled delivery.
If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day. A re-delivery charge of €100 will apply which must be paid before your re-scheduled delivery.
What if my order arrives damaged?
We make every effort to ensure your furniture arrives to your home in pristine condition. However, if an item arrives damaged please contact us immediately by emailing website@castledavitt.com and ensure to include images of the damaged furniture. Keep all packaging materials from the shipment so we can arrange the return of the damaged goods. Once returned we will endeavour to refund or replace the damaged item as soon as possible.
Where do we deliver furniture?
Delivery is available throughout Ireland to Antrim, Armagh, Carlow, Cavan, Clare, Cork, Derry, Donegal, Down, Dublin, Fermanagh, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Tyrone, Waterford, Westmeath, Wexford and Wicklow.
Prior to Delivery
- Ensure that the furniture will fit into the intended area in your home. You can contact us prior to ensure that the dimensions displayed online are correct.
- Ensure that there is adequate access to your house for our delivery truck and that the furniture will fit through all external and internal doors in your home.
- Have a clear passage to the intended destination in your home.